How to pause AI automatic replies on WhatsApp without turning off TBit

While building our platform, we've seen that many entrepreneurs and business owners want to stay in control of what their customers get during customer service.

One way to speed up service and keep an eye on it at the same time is to have TBit active 24/7 or set it up to work only when you're away from your desk. The options are flexible and adapt to each business's needs.

As we've always said: AI doesn't replace, it supports.

It's essential to us that TBit gives you convenience and flexibility when replying. That's why in this article we'll explain how you can change or pause the replies generated by AI without having to delete or turn off TBit from your accounts.

📍 Path:

Side menu → Settings → Integrations

Step 1. Go to the Integrations option in the main menu.

Step 2. Once in Integrations, choose the social media option where you want to pause the service of messages generated by AI

Step 3. Select the number or the Instagram account you want to pause.

Step 4. Once you are in the window shown in the previous image, under the enabled channel option, click the green button. Once you click this option, the button will turn gray, which means the channel has been disabled

Step 5. Once the button is gray, click Save. This action will apply the changes and from that moment on, message generation will stop.

🔔 Important

Keep in mind that while the enabled channel option is gray, TBit will not generate automatic replies.

If you want to turn the AI service back on, you'll need to repeat the process so the button turns green again.

Once the button is green again, TBit will resume generating automatic replies for customers who send messages after that activation.