Does the agent understand voice notes?

Yes. It transcribes them and replies as if they were text. With very noisy or cut-off audios, it asks the customer to resend it or type it out.

Can it read a payment receipt?

Yes. It reads the amount and date on the receipt. In the prompt you can define what to do next, for example confirm the order and let your team know.

Do I have to turn something on so it reads images and audios?

No. It comes on out of the box. Instructions like "transcribe the audios" or "describe the images" are unnecessary in the prompt.

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Your AI agent reads photos, voice notes and documents on WhatsApp

The TBit agent understands what your customer sends: it identifies products in photos, reads payment receipts, transcribes voice notes and processes PDFs. What to expect and what not to.

Published on July 18, 2026Updated on October 10, 20265 min read

What it does

The agent understands what your customer sends, not just text: it reads images, listens to voice notes and processes documents.

How it works

Photos: the agent sees the content. If the customer sends a photo of a product, it can identify it and look it up in your catalog; if they send a payment receipt, it reads the amount and date.
Voice notes: they get transcribed and the agent replies as if they were text.
Documents (PDF and similar): the agent extracts the text and replies about the content.
Sending media: the agent also sends product photos and business documents when the conversation calls for it.

What to expect and what not to

It works really well with clear content: legible receipts, sharp photos, audios without much noise. With a blurry photo or a cut-off audio, the agent asks the customer to resend it or type it out. It doesn't guess what it can't see.

Where to set it up

It needs no setup: it comes on. The files that come in and go out stay in the conversation, visible in the Chats inbox.

What NOT to put in the prompt

Instructions like "if they send you an image, describe it" or "transcribe the audios". The engine already does it. The prompt can define what to do with the result, for example "when a receipt comes in, confirm the order and let your team know".

Train it with your own AI

Do you use ChatGPT or Claude? Connect them to your TBit agent and let them help you train it with your real data: on the platform go to Agent settings, Connect your AI section, generate your token and add the connector https://api.tbit.app/mcp. Your assistant can review the prompt, the memories and recent conversations, and suggest improvements.