Your clinic books appointments on WhatsApp and stops losing patients

The risk is not in the AI answering: it is in how the channel is used. That is why TBit runs on Meta's official WhatsApp Business channel and not on a phone with software bolted onto it. Within 24 hours of the patient's message the agent replies freely. Outside that window, confirmations and reminders go out as Meta-approved templates in the utility category, which is the exact purpose Meta created them for. What Meta penalizes is sending promotions to people who never messaged you, and that is your decision, not the system's. No tool can guarantee Meta will never review an account, but using the official channel and utility templates is how you stay on the right side of their rules.

No. The trial is free and comes with full access to the platform, including scheduling, reminders and the optional Google Calendar connection, with no credit card at sign-up. There is also no surprise charge when the trial ends: if you do not pick a plan, it simply stops. The paid plans, with the price and the energy each one includes, are in the pricing block on this page.

Yes, and that is where it shows the most. Each professional has their own hours, their own shift and their own calendar view inside TBit, plus their Google Calendar connected if they use one, where they see only their own work and mark who attended. One service can be performed by several of them, and when the patient says "whoever is available" the agent merges the free time of everyone who performs it. If a professional is busy, they are busy across all of their services, so two patients do not stack up on the same slot in their calendar. One clarification that saves doubts: neither the professionals in the calendar nor the seats to log into the platform depend on your plan, so you can bring in the whole clinic. The only thing that changes plan by plan is the energy per month, and you can see that in the pricing block on this page.

It is handled, but here is the honest version so there are no surprises: there is no "locations" switch that routes patients on its own. What you do is create one appointment type per location, each with its address, its opening hours and the professionals who work there. The agent then offers the correct times for the location the patient picks, and the right address travels in the confirmation, in the reminder, and in the email with the appointment when the patient left an email address. Everything is managed from a single account. It works well for chains and franchises, but it is an initial setup, not a toggle. If you run many locations, message us and we will set it up with you.

Let us be clear on both halves. TBit does not store medical records: it stores the patient's contact, the fields from the forms you define, the appointment notes and the conversation history, and it does not have the access controls or the certifications a clinical record requires. And there is no ready-made connector for any clinical software or medical booking portal. The appointment calendar lives in TBit and needs no external system to work. On top of that, the only calendar we sync with today is Google Calendar, both ways: we read what the professional already has blocked and we write the new appointment there. If your current system can connect to other programs, a custom connection can be built, and that is assessed case by case before you buy. If it cannot, many clients keep the appointment calendar in TBit and leave everything else where it is today.

No. The calendar lives in TBit, so you do not depend on any external calendar; and the only sync with one that exists today is Google Calendar. Each professional authorizes their own Google account once and decides which agents it is active for, so nobody is exposed without meaning to. From there TBit reads what that person has booked across all their calendars, not just the main one, and writes new appointments into the calendar you choose. If Google does not respond at that moment, TBit retries and the booking is not lost; and if it does not answer the retry either, the appointment is still created, with a consequence we would rather tell you about: during that stretch anything blocked only in Google can end up being offered, until the next check on Google answers. There is no connection to Outlook, Apple Calendar, Calendly or medical booking directories.

No. Reminders go out on WhatsApp, using a Meta-approved template. And if the patient leaves an email address, the confirmation also arrives by email with the appointment attached so they can add it to their calendar. By default there are two notices, one day before and two hours before, and they can be changed per agent and per appointment type. If the appointment moves, the notices recalculate on their own; if it is cancelled, they switch off. There is no SMS delivery and no phone calls.

The agent answers with what the clinic loaded: appointment types, duration, prices, address and hours. The times it offers always come from the real calendar, not from whatever sounds reasonable. For everything else, the full conversation sits in the panel and anyone on your team can step into that same chat whenever they want. And you can force the handover: if you turn off the agent's ability to cancel or reschedule, those cases go to a person and the agent stays quiet for 15 minutes so nobody talks over them. Clinical matters stay with the professional: the agent does not do triage or medical guidance, and since it answers with whatever you train it on, the training should tell it not to weigh in on symptoms.

Through the same WhatsApp line. On top of the support your plan includes, you can hire a setup package: we leave it configured with your services, their durations, each professional’s hours and the messages already written, and we stay with you through the first weeks while real patients come in. Message us on the line and we will tell you the scope and the cost for your case, because a single-practitioner office is not the same as a clinic with six professionals across two locations.

Your first appointment type can be taking bookings the same day: connect the clinic's WhatsApp, load one service with its duration and hours and, if the professional uses Google Calendar, connect it. Right there you pick the booking mode: link, which is how it ships, or inside the chat. The only step outside our control is Meta approving the confirmation and reminder templates, which usually takes a few hours. While that clears, the agent can already reply and book.