Activities

Manage conversations and contact interactions

Overview

Activities represent conversations between your agent and contacts. Each activity tracks a conversation across one or more channels, including status, tags, and assignment.

Endpoints

• GET /v1/activities — List activities
• GET /v1/activities/:id — Get activity detail
• PATCH /v1/activities/:id — Update activity
• POST /v1/activities/:id/tags — Add tags to activity
• DELETE /v1/activities/:id/tags?tag_id=X — Remove tag from activity

Query Parameters

• limit (number): Results per page (default: 20, max: 100)
• offset (number): Number of results to skip (default: 0)
• status (string): Filter by status: open, closed, pending
• tag (string): Filter by tag ID
• search (string): Search by contact name or phone number