Privacy Policy

Last updated: March 10, 2026

TBit LLC ("TBit", "we", "us", or "our") operates the websites tbit.app and hub.tbit.app (collectively, the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform and services.

By using the Platform, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Platform.

1. Who We Are

TBit LLC is a technology company that provides an AI-powered conversational platform for businesses. Our Platform enables businesses to create and manage AI agents that communicate with their customers through WhatsApp, Instagram, and other messaging channels.

• Company: TBit LLC
• Website: tbit.app
• Platform: hub.tbit.app
• Email: [email protected]
• WhatsApp: +57 300 410 8752

2. Information We Collect

We collect information in the following categories:

2.1 Account Information

When you create an account, we collect:

• Name and email address
• Phone number
• Company or business name
• Password (stored in hashed form)
• Billing and payment information (processed by Stripe)

2.2 Usage Data

We automatically collect information about how you interact with the Platform, including:

• Pages visited, features used, and actions taken
• Conversation logs between your AI agents and your customers
• Agent configuration and training data you provide
• Campaign and messaging analytics

2.3 Device and Browser Data

We collect technical information such as:

• IP address
• Browser type and version
• Operating system
• Device type
• Referring URLs

2.4 Content You Provide

This includes any content you upload or create on the Platform, such as:

• Knowledge base articles and documents
• Product catalogs and inventory data
• Media files (images, videos, documents)
• Form configurations and custom fields
• AI agent prompts and training content

2.5 Third-Party Integration Data

When you connect third-party services, we may collect data from those services as authorized by you:

• Gmail/Google: Email metadata (sender, subject, date) for reply detection; email sending and draft creation capabilities. See Section 6 for detailed Google API disclosures.
• WhatsApp (via Meta Business API): Message content, delivery status, phone numbers, and profile information necessary to operate your AI agents.
• Shopify: Product inventory, customer data, and order information to enable AI agent responses about your store.
• Jumpseller: Product catalog, inventory, and customer data for e-commerce integration.
• Stripe: Payment and subscription data for billing purposes.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Platform and its features
• Process your transactions and manage your subscription
• Power AI agent conversations with your customers
• Improve and personalize your experience on the Platform
• Analyze usage patterns to enhance our services
• Send you service-related notifications (billing, security, updates)
• Provide customer support
• Detect, prevent, and address technical issues, fraud, or abuse
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We do not share your data with third parties for their marketing purposes.

We may share your information only in the following limited circumstances:

• Service Providers: We work with trusted third-party service providers who assist us in operating the Platform (e.g., cloud hosting, payment processing, analytics). These providers are contractually obligated to protect your data and use it only for the purposes we specify.
• AI Model Providers: Conversation data is processed by AI model providers (such as OpenAI, Anthropic, and Google) to generate agent responses. We send only the minimum data necessary for generating responses.
• Messaging Platforms: To deliver messages through WhatsApp, Instagram, or other channels, we share necessary message content and recipient information with those platforms' APIs.
• Legal Requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you of any such change.

5. Data Retention and Security

5.1 Retention

We retain your personal data for as long as your account is active or as needed to provide you services. When you request account deletion, we will delete or anonymize your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

Conversation data and agent analytics are retained for the duration of your subscription. Upon account termination, you may request full deletion of your data by contacting [email protected].

5.2 Security

We implement industry-standard security measures to protect your data, including:

• Encryption in transit: All data transmitted between your browser and our servers is encrypted using TLS (Transport Layer Security).
• Encryption at rest: Data stored in our databases is encrypted at rest using AES-256 encryption.
• Access controls: Strict role-based access controls limit who can access your data within our organization.
• Infrastructure: Our services are hosted on secure cloud infrastructure with regular security audits.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Google API Services — Limited Use Disclosure

Certain features of the TBit Platform (specifically, TBit Job Apply) access Google API Services. Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

6.1 Scopes and Purposes

We request the following Google OAuth scopes:

• gmail.compose — Used to send job application emails on behalf of the user and create email drafts for review before sending.
• gmail.readonly — Used solely to detect replies from employers by reading email metadata (sender, subject, date). This allows us to update the status of job applications.

6.2 What We Do

• Send emails on behalf of the user to submit job applications.
• Create drafts in the user's Gmail account for manual review (when auto-send is disabled).
• Read email metadata (sender, subject, date) to detect employer replies and update application status.

6.3 What We Do NOT Do

• We do NOT read the full body/content of incoming emails.
• We do NOT share, sell, or transfer Google user data to third parties.
• We do NOT use Google user data for advertising, retargeting, or profiling purposes.
• We do NOT allow humans to read your Google data except where: (a) you provide explicit consent, (b) it is necessary for security purposes (e.g., investigating abuse), or (c) it is required by law.

6.4 AI Processing Boundaries

Our AI models process only the user's CV text and job posting details to generate personalized application emails. Gmail data (email content, metadata, contacts) is never sent to AI models. The AI only receives information that the user has explicitly provided through the Platform (CV, profile, job preferences).

6.5 Token Storage

OAuth tokens obtained from Google are stored encrypted in our database. Tokens are used only for the authorized purposes described above and are automatically invalidated when the user revokes access.

6.6 Revoking Access

You can revoke TBit's access to your Google account at any time by visiting https://myaccount.google.com/permissions and removing TBit from the list of authorized applications. Revoking access will disable the TBit Job Apply feature.

6.7 Compliance

TBit's use of Google user data complies with the Google API Services User Data Policy, including the Limited Use requirements. We limit our use of Google user data to providing and improving the user-facing features described in this section.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for the Platform to function (session management, authentication).
• Analytics Cookies: We use Google Tag Manager (GTM) to understand how users interact with our website and improve our services.
• Marketing Cookies: We use Meta Pixel (Facebook) to measure the effectiveness of our advertising campaigns. These cookies help us deliver relevant ads to potential users.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Platform.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete personal data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Withdraw Consent: Withdraw your consent for data processing at any time, where processing is based on consent.
• Restriction: Request restriction of processing of your personal data in certain circumstances.
• Objection: Object to processing of your personal data for direct marketing or based on legitimate interests.

To exercise any of these rights, please contact us at [email protected] or via WhatsApp at +57 300 410 8752. We will respond to your request within 30 days.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this policy.

For significant changes, we will notify you through the Platform or via email. Your continued use of the Platform after any changes constitutes your acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• WhatsApp: +57 300 410 8752
• Website: tbit.app