Launch of the TBit AI Chatbot App for Shopify: Turning WhatsApp into Your Store’s Best Seller

Introduction

The majority of ecommerce stores focus on perfecting their website. But the truth is simple: customers don’t always buy on your site. They write to you via WhatsApp.

AI chatbots have gained popularity because they serve customers where they already are—with instant responses, personalized recommendations, and support that doesn’t rely on human hours. They operate 24/7, learn from interactions, and help both small and large stores offer fast, consistent service.

Today, we announce a new way to bring that power to Shopify.

TBit connects directly with your Shopify store, allowing your customers to browse, ask questions, and complete their purchase—all inside a WhatsApp conversation.

With TBit acting as your AI-powered shopping assistant, customers are guided through their shopping journey with personalized product recommendations, upsells, and support—just like having a helpful team mate in every chat.

This changes the game for ecommerce teams who want to sell more without adding headcount.

Why messaging and customer interactions matter for ecommerce

Regardless of country or market, customers increasingly prefer messaging over traditional support channels. They write to inquire about availability, delivery times, sizes, colors, and prices—and they expect instant responses.

When those messages go unanswered, sales drop.

TBit closes that gap.

What makes TBit’s AI chatbot different

Unlike traditional chatbots that stay on your website, TBit becomes a virtual salesperson inside WhatsApp—fully connected to your Shopify catalog.

Not only does it answer questions.

It enables real-time conversations with customers, delivering instant support and interaction. TBit provides automatic responses to common customer questions, ensuring fast and consistent service.

And best of all: it works 24/7, every day of the week.

Your customers receive immediate help, even when your team is offline.

What makes TBit different

Unlike traditional chatbots that stay on your website, TBit becomes a virtual salesperson inside WhatsApp—fully connected to your Shopify catalog.

Not only does it answer questions.

It:

• Recommends the right product and variant
• Verifies real-time Shopify inventory
• Creates a draft order within Shopify
• Pre-fills customer data
• Sends a ready-to-use payment link

And best of all: it works 24/7, every day of the week.

Your customers receive immediate help, even when your team is offline.

How TBit works with automated responses (behind the scenes)

TBit syncs your Shopify catalog—products, images, descriptions, and variants. It uses this information to answer questions accurately.

Each order, lead, and conversation is synchronized with your dashboards. This data provides actionable, valuable insights to help optimize your store’s performance and customer interactions. The assistant understands what you sell, how you sell it, and what customers typically ask.

The result is a smooth flow: conversation → recommendation → payment.

Benefits for your Shopify store

Running an online store means balancing many moving parts. Conversations, pricing, variants, delivery questions, people asking “is it still available?”—all at once.

TBit helps you keep that flow under control. Respond quickly, guide customers when they’re unsure, and accompany them toward a purchase without you having to be on screen. TBit can automate tasks like order processing and answering repetitive questions, so you stop doing repetitive tasks like checking stock or creating orders manually, and you can focus on the things that truly drive your business. TBit also helps guide buyers through their purchase journey, making it easy for them to find what they need and complete their purchase.

Customers feel supported and informed because they never have to wait. And when a message needs that human touch, you or someone on your team can intervene at any time to provide the essential human touch for complex or nuanced needs.

TBit becomes part of your way of working, not a replacement—a team teammate who keeps the operation running even when you’re not around. You decide when the assistant helps automatically and when a human takes control.

Who is this for?

• Ecommerce stores that receive frequent customer inquiries before a purchase
• Businesses that want a faster sales process without adding staff
• Stores with frequently asked questions about variants, delivery, or prices
• Teams that want an assistant to handle routine tasks automatically

If your customers tend to reach out via messaging apps, this is for you. “I’m texting you on WhatsApp,” this is for you.

Customer support and commitment with TBit

Exceptional customer support is at the heart of any successful ecommerce business. With TBit, your Shopify store gets a powerful AI chatbot that’s always available—ready to answer questions, resolve issues, and delight customers around the clock. By integrating directly with your Shopify store and even Facebook Messenger, TBit ensures that customer support is never more than one message away.

The AI chatbots from TBit handle routine inquiries instantly, from order tracking to product details, freeing your human agents to focus on complex issues that require a personal touch. This not only reduces support load but also empowers your team to deliver more meaningful and higher-value interactions. Customers benefit from personalized support as the AI agent references prior conversations and customer data to offer suitable recommendations and solutions.

Multilingual support and self-service options mean your customers can get help in their preferred language and find answers on their own, anytime, anywhere. TBit’s machine-learning capabilities allow it to continually improve, automating tasks and learning from each interaction to provide more accurate answers over time.

Beyond support, TBit’s AI chatbot acts as a lead-capture tool, gathering valuable customer insights and ideas that help you understand your audience and refine the customer journey. By engaging customers across multiple platforms, TBit ensures a seamless, consistent experience that boosts customer satisfaction and drives business success.

With TBit, you’re not just offering support—you’re building relationships, empowering customers, and creating exceptional experiences that set your ecommerce business apart.

Marketing and Promotion: Unlocking the Potential of WhatsApp

WhatsApp isn’t just for chat: it’s a powerful channel for marketing, promotion, and real sales. With TBit’s AI chatbot integrated into your Shopify store, you can turn every customer interaction into an opportunity to boost engagement and conversion rates.

TBit lets you automate personalized marketing campaigns on WhatsApp, sending targeted messages, coupon codes, and exclusive offers based on each customer’s interests and purchase history. Whether you’re launching a new product, running a flash sale, or rewarding loyal customers, TBit’s AI chatbots ensure your promotions reach the right people at the right time.

Real-time order tracking and customer interactions are managed seamlessly within the chat, enabling you to provide timely support and keep customers informed at every step. By collecting feedback and opinions via automated conversations, TBit provides valuable insights into customer preferences, helping you refine your marketing strategy and product offering.

Machine learning drives TBit’s ability to automate responses to customer inquiries, so your human agents can focus on high-impact tasks while AI handles routine questions. This not only improves customer satisfaction but also drives sales by keeping the conversation moving toward the purchase.

With TBit, your Shopify store can deliver personalized content that resonates, increasing customer engagement and conversion rates. By leveraging WhatsApp and AI chatbots to their full potential, you’ll create exceptional customer experiences, drive sales, and stay ahead in the competitive ecommerce world.

Getting Started: Simple Setup

TBit + Shopify makes any store capable of turning WhatsApp into a fully functioning sales channel. You can easily add TBit to any Shopify site to boost customer engagement and automate support.

From the first message to checkout, your customers get a guided shopping experience—fast, simple, and available seven days a week.

To get started, log in to your Shopify account, install the TBit app, and follow the setup steps. TBit integrates seamlessly with your Shopify site for a smooth onboarding experience.

If you want more sales, fewer manual tasks, and happier customers, it’s time to try conversational commerce properly. There is a free plan available for new users to try TBit risk-free.

This is TBit.

Step-by-step how it works

1. Install the TBit app on Shopify. Visit the Shopify App Store and add the TBit integration to your store. here is the TBit Shopify integration. You can also add a chatbot widget to your Shopify website for instant customer interaction.
2. Log in or create your TBit account. You can use the same email you use for Shopify, or another. TBit will guide you through a short onboarding questionnaire so your assistant understands your business and uses pre-conversation forms to collect leads and qualify prospects before starting a conversation. Create your account here
3. Connect your Shopify store. TBit syncs your products, variants, descriptions, and images. This allows the assistant to respond accurately, create orders, and allow customers to track orders in real time via the chat interface.
4. We help you build your initial Prompt. The first version of your prompt is created with our help. We fine-tune it so your agent understands how to talk, what to recommend, and how to support customers, including the ability to manage tickets and support inquiries directly from the dashboard.
5. Connect your WhatsApp or Instagram Direct. You can use WhatsApp, Instagram DMs, or both. Customers will be able to contact your assistant through whichever channel they prefer. TBit can handle multiple conversations simultaneously, ensuring no customer is left waiting. watch how to connect WhatsApp to TBit in video
6. Start selling via chats. TBit uses a dynamic form to generate draft orders inside Shopify. That becomes the pre-filled payment link your customers receive.

You’re ready to start.

Continuous Training and What to Expect

As with any new team member, your assistant needs a bit of time to adapt.

Early interactions may seem chaotic or unpredictable—and that’s normal. The assistant is learning from real conversations, your rules, your tone, and the types of questions customers ask. As it learns, it continually improves to offer more personalized interactions tailored to each customer.

We help you train it. We will soon publish a comprehensive guide on how to refine prompts, improve responses, and shape the assistant to behave more and more like someone who truly understands your business. With ongoing training, the assistant also becomes more efficient at handling repetitive questions, freeing your team for more complex tasks.

Every small tweak adds up. Every conversation teaches something. And over time, the assistant becomes sharper, more accurate, and more aligned with your brand. Our goal is for TBit to become the best AI chatbot for Shopify stores and customer service through continuous refinement and learning.

Final Thoughts

When TBit and Shopify work together, your store doesn’t just respond—it sells. TBit helps drive sales, engage customers, and optimize customer communications across multiple channels, including WhatsApp, Instagram, and your online store.

As one of the best Shopify chatbots, TBit offers an AI-powered chatbot experience with live chat for real-time support and seamless handoff to a human agent when needed. From the first question to the moment a payment link is sent, the entire experience feels natural, guided, and immediate.

If you’re ready to deliver a better shopping experience, reduce manual work, and give your customers someone who’s always available, TBit is ready.

Your next best seller is already waiting—in the chat.